Part A · Monthly plans and renovations
1. Your plan
You pay a monthly fee for the plan you choose (Essential, Growth, Premium or Scale) by debit order or card. Your plan covers hosting, SSL, a .co.za domain, backups, security monitoring, maintenance, support and a set number of change credits each month. Unused credits don't roll over.
2. Your renovation
The renovation of your existing website is included at R0 upfront when you join any plan. We build a preview first. One round of small tweaks to the preview is included; further design changes before launch use credits from your plan. We only launch once you've approved it and set up your monthly payment.
3. Cancelling
You can cancel anytime with 30 days' written notice (email is fine). There is no cancellation fee. You pay for the notice month, and nothing after that.
4. Who owns what
- Always yours: your domain name and your own content: logo, photos, text and any material you gave us.
- After 12 months on a plan: the website (design and code) is yours. If you ever leave, we hand over all the site files free of charge.
- Before 12 months: the website design and code we built remain WebCrave's property. If you leave, you can buy them out for a once-off buyout price and we'll hand everything over. The buyout price depends on the size of the site (number of pages, posts and features), starts at R3,999, and is confirmed to you in writing before you sign up. It does not change after that unless we both agree to it. Otherwise we take the site down at the end of your notice period.
- Either way, we'll help move your domain to wherever you want it.
5. Missed payments
If a payment fails, we'll let you know and try again. If it's still unpaid after 7 days, your site is paused. After 30 days it's taken offline and your plan ends. We keep a backup for a further 30 days in case you'd like to return.
6. Changes and credits
Send change requests from your dashboard, by email or on WhatsApp. Small changes cost 1 credit (text, prices, an image). Bigger jobs are estimated in credits before we start. Turnaround times depend on your plan.
7. Hosting and support
We host your site on fast, secure infrastructure with daily backups and uptime monitoring. We'll fix anything that breaks on our side at no cost to you.
8. Domains
A .co.za domain is included while you're on a plan. A .com or premium domain is billed yearly at cost.
9. Changes to these terms
If we update these terms, we'll tell you at least 30 days before the change applies to you.
Part B · New custom websites
These terms apply when we design and build a brand-new website for you from a brief. If you later choose a monthly plan for hosting and changes, our monthly plan terms apply to that part too.
1. Your brief and proposal
Sending a brief is free and doesn't commit you to anything. Within 2 working days we'll send a written proposal with the scope, price and timeline. Proposals are valid for 30 days.
2. Deposit and payment
Work starts once you accept the proposal and pay a 50% deposit. The remaining 50% is due before the site goes live. The deposit secures your slot in our schedule and isn't refundable once design work has started.
3. Scope
We build what's in the accepted proposal. Anything new you'd like to add later, such as extra pages, features or integrations, is quoted separately before we do it, so there are no surprise bills.
4. Revisions
Your build includes two consolidated revision rounds. A round is one combined list of changes you send us at the same time. Changes after that are quoted separately, or use credits if you're on a monthly plan.
5. Timeline
The timeline in your proposal starts once we have your deposit and your content (logo, text and photos). If content or feedback is late, the launch date moves by the same amount. If we don't hear from you for 30 days, the project is paused; after 60 days it's closed and the deposit covers work done.
6. Your content
You confirm you have the right to use everything you send us. If you'd like us to write the wording or source photos, we'll include that in your proposal.
7. Who owns what
- Once paid in full: the website design, code and content are yours.
- Third-party items such as fonts, plugins or stock photos stay under their own licences, which we'll arrange in your name where needed.
- We may show your site in our portfolio unless you ask us not to.
8. Launch and after
We fix any bugs in what we built for 30 days after launch, free of charge. After that you can join a monthly plan for hosting, security and changes, or we hand over all the files so you can host it anywhere.
9. Cancelling
You can cancel at any time in writing. We'll bill for work done up to that point, which is covered by your deposit first, and hand over everything completed so far once it's paid for.
10. Our responsibility
We build every site carefully and test it before launch. Our total liability for a project is limited to the amount you've paid for it.